Standards and Policies
STANDARDS OF PRACTICE
When you buy jewelry do you know: where the gemstones come from and how they were mined; the quality of the gemstones; whether the metals are what they say they are; are the metals safe for your ears and skin; was the environment damaged in the making of the jewelry and will the maker provide fair customer service if there is a problem after purchase? Well you can say yes when you purchase from TerrAdore.
Items will normally be packed and brought to Canada Post within 48 hours of purchase.
Shipping costs are set as a flat rate which is less than the actual cost to ship. Free pickup in Merrickville is an option and local delivery may be available in the local vicinity and Ottawa for a minimal fee.
If the customer does not receive the purchase in a reasonable period of time, they should contact me and I will provide the tracking number of the parcel. TerrAdore Jewelry is not responsible for the arrival of the package once it has been shipped and a tracking number provided. It then becomes the responsibility of the purchaser to pursue with Canada Post any package that has not arrived.
RETURNS, EXCHANGES OR REFUNDS
Items may be returned for refund or exchange when a defect occurs as a result of the making of the piece within 30 days of purchase. Should this occur, please contact me as soon as possible at email@example.com. I will send your refund by Paypal upon receipt of the returned item.
If a piece breaks after 30 days from purchase, the cost will not be refunded, however, I will make an effort to repair it at no cost. You provide the shipping cost to me to repair and I will pay for the return shipping cost to you. Alternatively if it is a minor repair, I may send the part and instructions to you. Please contact me at firstname.lastname@example.org to make arrangements.
Refunds will not be provided for buyers remorse.
Requests for repair: I will repair TerrAdore jewelry for a cost if it has been damaged by wear or accident. You will also be responsible for shipping costs. Please contact me at email@example.com to discuss the repair and costs before we finalize on a price. I may be able to recommend someone closer to you who would be able to do the repair.
If you are unhappy with your piece for any reason, please contact me and we will see what we can do, within reasonable expectations.